FAQs
frequently asked questions
FAQs
frequently asked questions
Our Nordic Cloth is a biodegradable wood fibre cloth designed for professional kitchens and more. It offers superior absorbency, hygiene, and compostability, making it ideal for various culinary and cleaning tasks.
The Cloud Wipe is a hypo-allergenic, 100% biodegradable welcome towelette made from natural viscose. It expands with water, offering a soft, odourless, and sustainable solution for professional and personal use.
The Nordic Cloth is safe for direct food contact and has a HACCP International Certification, making it ideal for various culinary and hospitality applications. Cloud Wipes do not have HACCP Certification.
The Nordic Cloth is made from wood fibres, while the Cloud Wipe is made from natural viscose (wood pulp).
Our products are designed for professional kitchens and hospitality settings, offering superior absorbency, hygiene, and sustainability. If you need a reliable and eco-friendly solution, our products are an excellent choice.
Yes, the Nordic Cloth can be rinsed and reused multiple times before disposing. The Cloud Wipe, once expanded, is intended for single-use but is biodegradable and can also be rinsed and reused.
No, our products are free from chemicals, they are hypo-allergenic and environmentally friendly.
Yes, your payment data is securely processed using industry-standard encryption and security measures.
No, we only accept one payment method per order. You can choose from various payment options during checkout.
No, there is no minimum purchase amount required to use a credit card on our website.
We accept major credit cards such as Visa, Mastercard, and American Express. We also accept payments via PayPal, Apple Pay and Google Pay.
If your payment is declined, please try a different payment method or contact your bank for more information. You can also reach out to our customer support team for assistance.
If you forgot to apply a discount code, please contact our customer support team as soon as possible with your order number. We will do our best to assist you.
If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.
Standard shipping typically takes 3-5 business days within Australia. International shipping times may vary depending on the destination.
Shipping costs are calculated at checkout based on your location and the weight of your order.
Definitely, we offer free shipping on orders over $250.
Currently, we only ship within Australia and New Zealand. We are considering expanding our shipping options to international destinations in the future.
We ship to most regions within Australia and New Zealand. If you encounter any issues with your location at checkout, please contact our customer support.
Currently, we select the most efficient carrier for your location to ensure timely delivery. Specific carrier requests are not available at this time.
If your order hasn't arrived within the estimated delivery time, please contact our customer support team for assistance.
At this time, we do not offer local pickup options. All orders are shipped directly to your specified address.
If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to update your address before the order is shipped.
No, we do not accept returns. We only offer refunds for faulty products.
If you receive a faulty product, please contact our customer support team immediately with your order details and a description of the issue. We will assist you with the refund process.
You can request a refund for a faulty product within 30 days of receiving your order.
To request a refund, please contact our customer support team with your order details and a description of the fault. We will guide you through the process.
Please provide your order number, a description of the fault, and any relevant photos or videos of the faulty product.
Once we receive your refund request and verify the fault, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been issued.
You can reach our customer support team via email at info@nordicsupply.com.au
Our customer support is available Monday to Friday.