Nordic Supply (ABN 70637286296) ("we/us") deals with your personal information in accordance with the Privacy Act 1988 (Cth) (“the Act”) and the Australian Privacy Principles (APPs) set out in the Act. We also comply with the Spam Act 2003 (Cth) which imposes various restrictions on sending emails, and the General Data Protection Regulations ("GDPR") in relation to EU citizens.

What personal information do we collect?

We may collect and hold the following personal information:

• Your name, contact details, address, phone number, and email
• Your billing information
• Your browsing history on our website
• Records of your communications with us

Why do we collect and hold your personal information?

We collect and hold your personal information to:

• Communicate with you regarding your enquiry, or use of our website and products and services
• Perform services for you where relevant
• Comply with our obligations under the law in terms of record-keeping
• Provide information relevant to you (however, you can opt out at any time)
• Analyse your interaction with our products and services to produce statistical information that we can use to optimise the information, products, and services and any advertising we provide to you
• Provide information to third parties as authorised or required by law

When do we disclose it?

We do not sell your personal information, and we do not use your personal information or disclose it to another organisation unless:

• It is reasonably necessary for one or more of the purposes described above
• Because of the nature of the information or collection, we believe you would expect us to use the information or disclose it
• It is required or authorised by law, or we suspect something unlawful and it is necessary for us to take action
• It is necessary to protect the rights, property, health, or personal safety of a customer, client, us, or the public and it is impracticable to obtain your consent
• You have provided your consent or it is for a purpose expressly permitted under the Act
• It is necessary to obtain third-party services, such as analytics, data storage, or payment service providers or marketing and advertising services

How do we collect the personal information?

Generally, we collect your personal information directly from you, including when you use our social media sites, or our website, or when you call us or email us. However, in some instances, we may collect personal information from third parties. We also use software like cookies and mobile identifiers to tell us how you use our website. These tiny digital identifiers are automatically stored on your computer or mobile device and help us to personalise our service to you. You can turn them off or delete these at any time in your website browser settings or mobile device settings.

We may also collect your personal information using technologies such as Google Analytics and Facebook Pixel. These third parties may use cookies, web beacons, and similar tech to collect or receive information about you from our website and elsewhere on the internet. We use this information to customise content and advertising, to provide social media features, and to analyse traffic to our website. You can opt out of the collection and use of this information by changing your privacy settings or opting out. To opt-out you can go here: Facebook Ad Preferences or here Google Analytics Opt-Out.

What if you don't want it disclosed?

If you don't want your personal information to be disclosed, please contact us at info@nordicsupply.com.au. Provided the disclosure is not required by law, we will assist.

Storage and security

We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse, or modification. We will ensure that organisations to whom disclosure is made are compliant with the Act.

Your rights to access and disclosure

There are some other circumstances where we may withhold your personal information including:

• Where the request is frivolous or vexatious
• Where providing access would have an unreasonable impact on the privacy of another person
• Where we believe that withholding the personal information is necessary to protect the rights, property, health, or personal safety of a customer, client, us, or the public
• Where the information relates to negotiations or anticipated legal proceedings between you and us

Except where we are permitted or required by law to withhold your personal information, you have the right to access it. Please email us at info@nordicsupply.com.au to access, correct, or delete your personal information.